Frequently Asked Questions (FAQ)

eCRBA is the Department of State’s new online application for a Consular Report of Birth Abroad (CRBA). eCRBA does not require any new information or processes – applicants enter the same information in eCRBA as in the paper application. This new application method, however, will allow you to enter your data, upload required documents, and pay the fees online. Additionally, you will be able to check the status of your application online.

Submitting your application electronically is more efficient than paper processing. It saves time by allowing you to upload your documents and pay your fees in one convenient online location. Further, it is more transparent as you will be able to check the status of your application at any time.

Yes. Security is an important priority for all services provided by the Department of State. Electronic processing is very secure and has been developed with stringent security considerations built into each design and development step. Only authorized users will be able to access the online CRBA application and supporting documents.

You may check the requirements here.

You will start by opening a MyTravelGov account. Once you have an account, you can create an eCRBA application, which will guide you step by step through the process of applying online, including uploading supporting documents to ensure that the application is complete. Once the application is complete send an email to acs_sofia@state.gov (your child’s name in the subject line). We will check whether the application is complete and then you can proceed with the payment. Pay the eCRBA fee ($100). Send an email to acs_sofia@state.gov no sooner than 3 days after you pay to ask for an appointment with your child’s name in the subject line.

“MyTravelGov” is an online account that applicants can use to request consular services. You must register for a MyTravelGov account to use the eCRBA application. You can find the MyTravelGov portal here.

MyTravelGov uses Login.gov to provide secure access your account. Login.gov passwords must be at least 12 characters and you cannot use common words or phrases.

Follow these steps to reset your password for Login.gov.

MyTravelGov allows for secure, individual access to online services offered by the Bureau of Consular Affairs. Through your MyTravelGov account, you can start an application, review an existing application, see status updates, and view messages from us about your application.

Recheck your inbox and look in your spam folder. Look for a confirmation email sent from Login.gov. If you did not receive a confirmation email, you can try to create the account again or call Login.gov for help at (844) 875-6446. They are available 24 hours a day, seven days a week.

If you get the message “We’re sorry. Something went wrong on our end,” take these steps:

  • An outdated browser might be the cause of your error. Try updating your browser to the latest version.
  • Clear your internet browser’s cookies and cache. Depending on your browser, you will find this information referred to as “Browsing Data,” “Browsing History,” or “Website Data.”
  • Make sure your cookies are enabled in your browser settings. Depending on the browser you’re using, you will usually find this information in the “Tools,” “Settings,” or “Preferences” menu.

If you’ve taken these steps and still cannot sign in, call Login.gov at (844) 875-6446 or submit a contact form here Contact us | Login.gov. They are available 24 hours a day, seven days a week or visit the Login.gov Help Center. Login.gov can only resolve issues related to account sign in, they cannot help you with consular services.

Beginning October 2023 we have transitioned to a new log-in system (Login.gov). To access your previous application or continue an application already in progress, you will need to recreate a MyTravelGov account using the same email address you used for your previous MyTravelGov account. You must use the same email address to view the pre-existing application in the new system.

The eCRBA application will guide you through the process and will help you understand which documents to provide, as well as what type of documents are acceptable.

You must upload the following documents:

  • Your child’s birth certificate and an English translation
  • Proof of U.S. nationality for transmitting parents(s) (typically, a U.S. passport, U.S. birth certificate, Naturalization certificate, Certificate of Citizenship or Consular Report of Birth Abroad)
  • Parents’ passports/ID cards
  • Parents’ marriage certificate (if applicable) and a translation if not in English
  • Evidence of termination of parents’ previous marriages (if applicable) – divorce decrees or death report. Upload an English translation of foreign documents.

You must bring the originals to the in-person interview where a consular officer will verify all original documents. You must bring documentary evidence of residence and physical presence in the United States, its outlying territories, or qualifying U.S. government service overseas prior to the child’s birth.

Yes. Currently, the birth of a U.S. citizen overseas must be reported to a U.S embassy or U.S. consulate before the child turns age 18.

The Physical Presence section of the eCRBA form is the most complicated part of the form. You need to list all dates you have been physically present in the United States. The transmitting U.S. citizens parent will have to write down all the dates that s/he has been physically present inside the United States. This means that if you left the U.S. for even one day, on vacation to Canada, Mexico, or any other place outside the U.S. or any of its outlying possessions, these dates should not be included on this list.

Tips and tricks for completing the Physical Presence Section of the form are below:
• U.S. citizen parents should include ALL physical presence in the U.S., even if it occurred before they became a U.S. citizen. This can include physical presence in the U.S. as a Legal Permanent Resident (Green Card holder), B1/B2 tourist, F1 student, J1 intern, etc. This also includes time spent in the U.S. without status.
• Use previous and current passports with passport stamps, previous airline tickets, itineraries, or reservations to confirm your dates.
• It is important to remember you must only include only time you were physically present in the United States. If you spent five years abroad, then your timeline will have a 5-year gap between when you left the U.S. and resuming when you returned to the U.S. For example, if you were born and raised in your home state, and you only did a study abroad during your 2010 spring semester, then you would list your physical presence as: ▪ City, State Birth date – Date you left the U.S. ▪ City, State Date you returned to the U.S. – Date you left the U.S. again.

Additional tips for American parents born and raised in the U.S.:
• Start from your date of birth and list the dates chronologically.
• If you moved a lot in your life, then write down when you moved to a different city. Moves within the same city should not be given their own line.
• It’s fine if you don’t remember the exact dates of your trips abroad when you were a child. Try to at least include the month/year that you left and returned to the U.S. Look for the entry and exit stamps in your old passports for reference.
• While in high school or college did you ever do a study abroad program or vacation abroad during summer/winter break? Additional tips for American parents who were not born and raised in the U.S.
• Start from the first date that you entered the U.S. and list the dates chronologically.
• If you moved a lot while in the U.S., write down when you moved to a different city. Moves within the same city should not be given their own line.
• If you spent time in the U.S. as a child and want the time to be counted towards your Physical Presence in the U.S., then you may be asked to provide documented evidence of the time: old passports with entry/exit stamps, plane tickets, school documents, etc.
• If you studied in the U.S., did you go abroad during summer or winter breaks? Did you visit relatives who lived abroad?

Throughout the eCRBA application, there are several places where you can provide required documents by uploading a file from your computer. The maximum allowable file size is 10MB. You can click “attach a file” or “add” to bring up a document upload pop-up and then click the “select a file” button to choose the file you wish to upload. When choosing documents to upload, focus on uploading only required documents.

No, you will need to request additional copies of your child’s CRBA through the Vital Records section at the State Department by filling out this form.

No. Applicants cannot apply for a passport or a Social Security number through the eCRBA application at this time. However, at the end of the eCRBA application, you will be directed to online resources detailing the process for completing the passport and Social Security number applications separately. A passport application can be submitted in person at the time of the CRBA interview. Please note that an application for a Social Security Number can only be submitted after receiving the original Consular Report of Birth Abroad and Passport. To obtain a Social Security Number for your child, see further details.

You can request to replace or amend a CRBA from the State Department’s Vital Records section. Only the individuals listed below can request to replace or amend a CRBA:

• The individual listed on the birth record (if age 18 or older)
• A parent (for minors under age 18)
• An authorized government agency, or
• A person with written authorization from the individual listed on the birth record
You can request to amend or replace a CRBA by filling out this form.

You will need access to the internet and the ability to scan, save, and upload documents in the eCRBA application. eCRBA also works through a mobile phone or a tablet, using your device’s camera to create images of documents to upload.

If you don’t have a computer or internet connection at home, a local library, university, or internet café may provide computers and internet for a small fee. You can also use the computers provided in any American Center. Local charities or religious organizations may also have computers to use for the application process.

eCRBA requires payment using the U.S. government’s official payment site “pay.gov”, which accepts payments in U.S. dollars from a credit card (MasterCard, Visa, American Express, Discover) or U.S. bank account.

The payment system is secure. The payment occurs through “pay.gov”, an online payment system used by many U.S. government agencies.

If you are not able to pay online, then once you create the eCRBA application send an email to acs_sofia@state.gov (your child’s name in the subject line). We will check whether the application is complete and then you can schedule an interview. You can pay the fees at the Embassy during your appointment. You may pay cash in U.S. dollars or Bulgarian leva or by credit card. We accept Visa, MasterCard, American Express, Discover and Diners. Personal checks are not accepted.

If you are experiencing issues making an online payment, contact Pay.Gov Support.

You won’t be able to access your application online after it is submitted. Please do NOT pay and submit before we have reviewed your application. Send an email to acs_sofia@state.gov when you have completed the application and uploaded the documents.

1) Complete your eCRBA application.
Scan and upload documents as you go. You may find a list of the necessary documents by reviewing this checklist.
Do NOT upload the documents proving your physical presence in the U.S.
Do NOT pay at this point.

2) Send an email to acs_sofia@state.gov with your child’s name in the subject line to request a review of the application. We will check whether the application is complete and then you can proceed with the payment.

3) Pay the eCRBA fee ($100). (Click here)

4) Send an email to acs_sofia@state.gov no sooner than 3 days after you pay to ask for an appointment with your child’s name in the subject line.

To cancel or reschedule your appointment, send an email to acs_sofia@state.gov.

You can submit copies of documents by sending an email to acs_sofia@state.gov (list your child’s name in the subject line).
If you need to present the original of a document, mail it to us at:
U.S. Embassy
Consular section/ACS
16, Kozyak St
1408 Sofia
If you need to present the original of a document, you can take advantage of the drop-off box located at the U.S. Embassy Service entrance from 8:30 – 15:30 (Monday – Friday). Items should be enclosed in a plain, unpadded envelope, or clear plastic sleeve, with the name of the applicant on the outside, and the name of the person dropping the document (if different). Individuals should follow any instructions provided by embassy security personnel at drop off.

You may reach the American Citizen Services unit by sending an email to acs_sofia@state.gov.