The American Citizen Services Unit at U.S. Embassy in Sofia is open Monday through Friday, except for American and Bulgarian official holidays.
Emergencies involving American Citizens
24 hours a day: +359 (2) 937-5101
Telephone: +359 (2) 937 5100 (from 8:30 a.m. to 5:00 p.m.)
Emergencies include: death, serious injury, serious illness, criminal assault, arrest, and emergency need for financial assistance.
For non-emergency inquiries, please send an e-mail to email@example.com. If your inquiry is of time sensitive nature, we will respond as soon as possible. For general inquiries you will receive a response within five business days. To expedite the processing of your inquiry use the Contact Us Form.
The American Citizen Services unit may NOT address visa inquiries. For non-immigrant visas, immigrant visas and green card issues, you must contact the visa units: https://bg.usembassy.gov/visas/.
For questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) in Athens, Greece.
Postal Address from the U.S.:
Consular Section, Attn: ACS Unit
Department of State
5740 Sofia Place
Washington, DC 20521-5740
Postal Address from outside the U.S.:
U.S. Embassy, Consular Section
Attn: ACS Unit
Ul. Kozyak 16
Sofia 1408, Bulgaria